Cancellations & Refunds

Every item in your trip has its own cancellation terms, shown on the item and again on the checkout page before you pay. Those item terms always win over the general summary below.

Flights

Set by the airline's fare rules. Many basic fares are non-refundable but may allow changes for a fee or a travel credit. Under U.S. Department of Transportation rules, flights to, from or within the U.S. booked at least 7 days before departure can be canceled for a full refund within 24 hours of booking.

Stays

Set by the property. Typically free cancellation until a stated deadline, after which one night or the full stay may be charged. Non-refundable rates are marked as such.

Activities

Set by the operator. Many allow free cancellation up to 24 hours before the start time. Activities booked through a partner site are refunded by that partner.

Jaunt booking fee

The Jaunt booking fee is refunded if you cancel the whole trip within 24 hours of booking, or if we can't confirm your booking. Otherwise it is non-refundable, because the planning and booking work has been done.

Supplier cancellations

If a supplier cancels or significantly changes an item, you're entitled to the refund or remedy the supplier and the law provide. We'll help you claim it and show you rebooking options in your trip.

How refunds are paid

Refunds go back to the original payment method, usually within 5–10 business days after the supplier releases them. Group trip shares are refunded to each person who paid.

How to cancel

Open the trip in My Trips, or email support@shopjaunt.com with your confirmation code.